The wheelchair assistance I need when taking a flight is badly managed and often delayed. Companies need to treat us the same as able-bodied travellersReturning from Rome after a holiday, my plane taxied to its stand and I waited for all the more ambulatory passengers to disembark. I had wheelchair assistance booked – a much-needed service for someone who, like me, struggles to walk long distances – and the drill was that the disabled had to be last off.Once the other passengers disappeared, I made my way to the front of the plane to wait for the wheelchairs, along with three other people requiring assistance. We waited, and waited, and waited. The flight attendants were waiting with us. The pilots appeared, ready to head home, and were told that wheelchair passengers were still on the plane, their smiles sliding into frowns. After a few more minutes the pilot apologised to us all and said he would call the terminal to see what the hold-up was. Continue reading…
Via: Airports are failing disabled passengers, and we are tired of it | Elizabeth Wright
Categories: English News