Experts from IBM are trying to fix the problems that have dogged TSB’s internet banking service, but it could take several daysLatest: Parent company says crisis may last until next weekNewsflash: TSB is waiving overdraft fees to calm angry customersSome customers say they’re still leavingRate on Classic Plus current account boosted to 5%CEO Paul Pester: I’m taking control, and calling in IBM 2.41pm BST Just in: Paul Pester has told ITV News that IBM team of experts must fixed TSB’s problem by Saturday.That suggests that the bank expects services to remain disrupted until then, but is perhaps hoping to recover by the start of next week (which chimes with Sabadell’s comments)The CEO of @TSB, @PaulPester, tells @itvnews the @IBM team he’s brought in have until Saturday to sort out the Bank’s IT problems. He declined to say he’d decline a bonus, if offered one. 2.37pm BST TSB customer Penny Simpson still cannot log into her account online – despite TSB’s claim that things are running smoothly for the vast majority of customers.She reports that TSB refuses to accept her User ID and password. When she clicks ‘forgotten User ID’, the bank sends her…. her old log-in details, and says they are now clear to use.This is like saying the kitchen’s cooking up a storm but the restaurant can’t get any food.I’m sick to death of Paul Pester and his shambolic communications. And, most of all, I’m sick of TSB using the word ‘some’ as if this is a handful of customers. It isn’t; it’s millions. Continue reading…
Via: TSB crisis: bank wants a fix by Saturday – business live
Categories: English News