{"id":38599,"date":"2018-04-26T15:52:13","date_gmt":"2018-04-26T13:52:13","guid":{"rendered":"https:\/\/theworldwidejournal.com\/2018\/04\/26\/tsb-crisis-bank-wants-a-fix-by-saturday-business-live\/"},"modified":"2018-04-26T15:52:13","modified_gmt":"2018-04-26T13:52:13","slug":"tsb-crisis-bank-wants-a-fix-by-saturday-business-live","status":"publish","type":"post","link":"https:\/\/theworldwidejournal.com\/?p=38599","title":{"rendered":"TSB crisis: bank wants a fix by Saturday &#8211; business live"},"content":{"rendered":"<p>Experts from IBM are trying to fix the problems that have dogged TSB\u2019s internet banking service, but it could take several daysLatest: Parent company says crisis may last until next weekNewsflash: TSB is waiving overdraft fees to calm angry customersSome customers say they\u2019re still leavingRate on Classic Plus current account boosted to 5%CEO Paul Pester: I\u2019m taking control, and calling in IBM 2.41pm BST Just in: Paul Pester has told ITV News that IBM team of experts must fixed TSB\u2019s problem by Saturday.That suggests that the bank expects services to remain disrupted until then, but is perhaps hoping to recover by the start of next week (which chimes with Sabadell\u2019s comments)The CEO of @TSB, @PaulPester, tells @itvnews the @IBM team he\u2019s brought in have until Saturday to sort out the Bank\u2019s IT problems. He declined to say he\u2019d decline a bonus, if offered one. 2.37pm BST TSB customer Penny Simpson still cannot log into her account online &#8211; despite TSB\u2019s claim that things are running smoothly for the vast majority of customers.She reports that TSB refuses to accept her User ID and password. When she clicks \u2018forgotten User ID\u2019, the bank sends her&#8230;. her old log-in details, and says they are now clear to use.This is like saying the kitchen\u2019s cooking up a storm but the restaurant can\u2019t get any food.I\u2019m sick to death of Paul Pester and his shambolic communications. And, most of all, I\u2019m sick of TSB using the word \u2018some\u2019 as if this is a handful of customers. It isn\u2019t; it\u2019s millions. Continue reading&#8230;<br \/>\nVia: <a href=\"https:\/\/www.theguardian.com\/business\/live\/2018\/apr\/26\/tsb-crisis-bank-waives-overdraft-fees-paul-pester-ecb-mario-draghi-business-live\" target=\"_blank\">TSB crisis: bank wants a fix by Saturday &#8211; business live<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Experts from IBM are trying to fix the problems that have dogged TSB\u2019s internet banking service, but it could take several daysLatest: Parent company says crisis may last until next weekNewsflash: TSB is waiving overdraft fees to calm angry customersSome customers say they\u2019re still leavingRate on Classic Plus current account [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-38599","post","type-post","status-publish","format-standard","hentry","category-english"],"_links":{"self":[{"href":"https:\/\/theworldwidejournal.com\/index.php?rest_route=\/wp\/v2\/posts\/38599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theworldwidejournal.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/theworldwidejournal.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/theworldwidejournal.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/theworldwidejournal.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=38599"}],"version-history":[{"count":0,"href":"https:\/\/theworldwidejournal.com\/index.php?rest_route=\/wp\/v2\/posts\/38599\/revisions"}],"wp:attachment":[{"href":"https:\/\/theworldwidejournal.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=38599"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/theworldwidejournal.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=38599"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/theworldwidejournal.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=38599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}